Frequently Asked Questions
Matcha Dive is the finest quality matcha, ceremonial grade, organic, first harvest and grown in Japan.
We built our brand around being your friends, neighbours, and confidants, and made sure we're one of the more affordable options available, to offer access to premium ceremonial matcha to everyone.
Our matcha is certified organic by JAS, the Japanese standard for organic plants and organic processed foods of plant origin.
Our eco-certified matcha farmers practice environmentally friendly and sustainable agriculture.
Additionally. the majority of our packaging is made from recycled content, to the highest degree allowed by the paper industry's standards. Our boxes are also printed in North America (USA and Canada) using materials sourced within each local region, resulting in a much lower carbon footprint than manufacturers who source raw or finished materials from overseas.
Though Uji, Japan is traditionally more well-known for its matcha, innovative farmers have been artfully making impeccable matcha on the hills of Shizuoka, one of Japan’s best kept secrets. This is how we strike the delicate balance of making real ceremonial matcha more accessible without compromising or cutting any corners.
It's best to store matcha in a cool, dark place, away from moisture in an airtight container.
We package and ship products within 24-48 hours after you place an order. Transit times are determined by individual carriers and you can view delivery estimates before completing your purchase.
Shipping is calculated upon checkout, so you can see all charges before finalizing your order.
Please refer to our full shipping policy for any additional questions regarding shipping: https://matchadive.com/policies/shipping-policy
We ship worldwide. Though green tea is typically duty free in North America, we suggest all customers take local taxes and duties into account for their orders.
You may check on your order by logging into your account or via the tracking number provided once your order's been confirmed.
Please contact us as soon as possible at email@example.com, so we may assist you with cancelling your order.
Please contact us as soon as possible at firstname.lastname@example.org if there are any issues with your order.
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We are committed to bringing you the highest quality products.
Stepping out of our comfort zone, experiencing new opportunities, making new connections and embracing what is around us is an authentic expression that allows us to take on whatever life throws at us.
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